Why xs4all (my ISP) rocks...

Upon coming home tonight, i found a large envelope from xs4all (my ISP) leaned against the door of my apartment. Felt like there was a t-shirt inside and sure enough there was. The included letter referred to my recent switch to a xs4all only subscription (ADSL without having to pay a fee to the former national telco KPN for a landline): Apparently there have been problems with the bandwidth of these connections (which i have not really noticed) as the majority of the people who have switched over to this new form of ADSL subscriptions are ‘heavy users’:

when starting to offer xs4all only we have connected relatively small groups of customers to one port. However we have discovered that this group of customers has generated so much traffic that the speed of the connections dropped during peak hours. In other words: our loyal xs4all subscribers are typical ‘heavy users’ that use every bit available to download :). [translations mine]

The letter goes on to describe that they have reduced the number of subscriber lines per port and that the speed issues should be resolved by now. they offer their excuses and go on to state:

… and secretly we are proud that our customers do not fit in the standard profile of our [downstream] network provider. To thank you for your active contribution [?? i did not even notice the whole thing] and in order to compensate you for your troubles we are sending you a unique t-shirt. It has been specially designed for this occasion and is produced in limited edition. we hope that you will wear this t-shirt with pride and that you will continue to download a lot with XS4ALL only.

I guess i will…

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